Contact us

If you have any questions, concerns, or need assistance, we're here to help. Please choose the most suitable contact method for your issue:

Live Chat Support

Our live chat is available daily from 9:00 AM to 5:00 PM IST (Ireland Standard Time) on our website. Our team will respond to your query as soon as possible.

Email Support

You can reach us at email. Please allow a response time of 24-48 hours for email inquiries, Monday through Friday from 9:00 AM to 5:00 PM IST.

Help Centre and FAQs

For answers to our most frequently asked questions or to review the terms and conditions, please visit our dedicated Help Centre.

Verification Support

If you need assistance with account verification or have any questions regarding your player's ID document submission, we're here to help. Please contact us through live chat or email.

Responsible Gambling Assistance

We take responsible gaming seriously. If you believe you have a problem or would like information on our responsible gambling tools and resources, please visit our dedicated Responsible Gaming page.

Technical Support

For any technical issues with your account access, bonus claims, or other gaming-related questions not covered by our Help Centre, feel free to contact us through live chat or email.

Contact Us

We're available Monday through Friday from 9:00 AM to 5:00 PM IST. You can reach out to us via the following methods:

  • Live Chat (available during support hours)
  • Email
  • Phone Number:
    • Please note that we do not have a public phone number for direct contact.
  • Address: 40 Parliament Street, Kilkenny, Co. Kilkenny, Ireland

Escalation Procedures

If you've had multiple interactions with our support team and feel your issue hasn't been resolved to your satisfaction or requires further escalation, please let us know through a polite follow-up message in live chat or email.

We value your feedback and use it to continually improve our services.